Do you supply free samples?
It’s hard to get a true idea of what a design is actually like by looking at a picture, so we do advise that you ask for a sample, which we will happily do free of charge for your first sample request, after that we do ask for £2.00 per sample to cover costs. This will be credited on your invoice if you then go on to order from us.
Can we meet you to view the designs and to discuss our requirements?
Of course! We have shop premises in Alsager where we keep all of our design albums. Call our design team now on 07876680043 to arrange a mutually convenient time and date.
I can’t see a design on your website or in the brochure that matches my colour theme, is there anything you can do?
If you have a piece of your colour swatch that you can spare, then bring it down to our shop or pop it in the post and we can go through all our other albums (there are so many more that wont fit on our website!).
I have my own idea for a design, would you be able to help?
Definitely! We love the challenge of designing something new, and you would have something unique that no other couple has used before.
How much notice do I need to give you to produce my order?
4 - 5 months prior to your wedding is a good time to start ordering your Day and Evening invitations. Once the acceptances start to drop through your letter box, you will have a better idea of how many Order of The Day, Menus, Placecards, Thank You Cards etc you will then need to order. If you are stuck for time and have left the ordering until last minute, then don’t panic, we can usually turn round an order in a short time. (4 days is our record!)
How much do I need to pay when confirming my order?
Once you are happy with your design and are ready to order, we will require full payment for the day and evening invitations. All other items can be provisionally ordered and then paid for in full when you have received your acceptances from guests. You can pay via cheque, Paypal or you could even pop into our shop and pay cash if you prefer. Before you pay you will be sent an invoice either in the post or via paypal. Paypal is very easy and extremely secure to pay via your credit/debit card, and you don’t even need to have an account with them! A surcharge will be added to your order when paying via Paypal to cover their charges. Cheques can be made payable to “Lets-Celebrate”.
I love the design on the sample you sent but I need to change something, is this ok?
Of course it is, the sample is only a draft and is something to work on. If you would like to change any detail on the sample or even choose a completely new design then call us and we can arrange for a new sample to be sent to you with your changes. Don’t be worried about ‘hurting our feelings’ you won’t! It’s your wedding stationery so we want you to be completely happy with the invitations etc, so we will keep sending samples until you are..
We don’t live in the UK, will you deliver overseas?
We will deliver anywhere in the world and use 1st class recorded delivery at all times.